Support
How can we help?
Browse common questions or reach our team directly. We typically respond within one business day.
Contact our team
Send us a message and we'll get back to you quickly.
Billing & subscriptions
Manage your plan, payment methods, and invoices.
Privacy & data
How we collect, use, and protect your information.
Terms of service
The rules of the road for using ProLinks.me.
Frequently asked questions
How do payments appear on my statement?+
Subscription charges appear as PROLINKS.ME* on your card or bank statement. If you don't recognize a charge, contact us right away.
How do I cancel my subscription?+
Go to Billing in your account, click 'Manage subscription', and choose 'Cancel'. You'll keep access until the end of your current billing period.
Can I get a refund?+
We review refund requests on a case-by-case basis within 14 days of a charge. Reach out via the contact form below with your account email and reason.
How do I change my username or vanity URL?+
Open Settings → Profile in your account. Username changes are subject to availability.
How do I delete my account?+
Open Settings → Privacy → Delete account. Your profile and personal data are removed within 30 days.
Is my data safe?+
Yes. We use industry-standard encryption, strict access controls, and never sell your data. See our Privacy Policy for full details.
Still need help?
Our team is here to help with anything we missed.
Contact support